FAQS


How do I book a Holiday Shack?

Booking a holiday house has never been easier. Holiday Shacks manage all bookings directly online 24/7. Please visit www.holidayshacks.com.au, to search availability for your select your dates, preferred location of stay and budget via the search engine or simply visit the property of your dreams and enter your booking reservation dates directly via the property online booking calendar. Click BOOK NOW and kindly complete the on-line reservation form. We will then be in touch with your booking confirmation once received. Please refer to Holiday Shacks Booking and Payment Policy Terms and Conditions when booking. Payment of deposit or total fee for your booking indicates acceptance of these Terms and Conditions. http://www.holidayshacks.com.au/page/terms-conditions

What are the payment terms of my booking?

A 50% deposit + $88.00 booking fee is payable upon booking with the remaining balance due 30 days prior to your stay. If your booking arrival date is within 30 days 100% deposit is required. The bond is due 2 working days prior to arrival. Please note: If your booking is within 7 days of arrival, we only accept direct bank deposits. Please email us your bank transfer on the day of booking for immediate processing.

Please note: Visa and MasterCard credit card payments are only accepted and incur 3% surcharge. We will automatically charge your card once your booking is accepted.

What does my booking include?*

All prices are based on the ‘house rate’** and include complimentary luxury linen (sheets, pillow cases, doona covers, towels, bathmats, handtowels and tea towels) unless otherwise specified and small complimentary bathroom toiletries and kitchen cleaning provisions. All Holiday Shacks include a complimentary guest compendium onsite and a housekeeping service pre and post your stay.

* Some Holiday Shacks include complimentary wireless internet access and Foxtel services. Please check your Holiday Shacks Facilities tab list to verify.

** House rate prices are quoted in AUS Dollars and include GST.

What are the minimum nights stay required?

A minimum stay of 7 nights during High Season (16 December – 1 February) is required. A minimum stay of 2 nights at other times (1 February – 16 December), with the exception of where booking dates fall across a Public Holiday Weekend and then a minimum of 3 to 5 night stays are applicable as indicated.

What are the check in and check out times and are they flexible?

Check in during Shoulder and Low Season (from 1 February – 15 December) is from 2pm and check out by 11am. On occasion we can be flexible with these times, property and promotion dependent. Please enquire with us. During High Season (16 December – 31 January) check in is strictly from 4pm and check out strictly by 10am to ensure smooth High Season operation. Should you stay past your checkout time you will be charged additional time for keeping housekeeping waiting.

Is there an extra charge for public holiday weekends?

All Public Holiday weekends are charged at Shoulder Season Rates, with the exception of Australia Day and Easter Weekends, which are charged at High Season Rates.

How much is the bond and when is it due?

A bond is applicable to all Holiday Shacks bookings and is due at 3 least 3 working days prior to arrival. Guests are advised to have cleared funds accessible on their credit card provided to avoid access delays.

When is my bond returned?

Your bond is returned to your payment institution within 7-14 working days of departure (up to 14 workings in summer) and only when the property has been serviced and there are no reported damages. Should damages be discovered we will notify you immediately and advise the next steps. Guests must notify us immediately should any damages occur in-house. Failure to do so will result in your bond being retained until the cause of the damages has been determined.

My credit card details have changed, when should i notify you?

Please notify us immediately once you receive your updated card details to avoid payment and property access delays.

Can ! host an event at a Holiday Shack proeprty?

Events (including weddings), parties, schoolies or groups under 28 years of age (other than children of family bookings), gatherings, boys/bucks night bookings or guests otherwise than those listed on the booking form are prohibited at all Holiday Shacks properties. Please refer to Holiday Shacks House Rules under Terms and Conditions for further information. Payment of deposit or total fee for your booking indicates acceptance of these Terms and Conditions. http://www.holidayshacks.com.au/page/terms-conditions

 

PREPARING FOR YOUR ARRIVAL

When do I receive the access details for my Holiday Shack?

Your holiday house access details are sent to you when your Bond has been receipted from your nominated credit card. Should you have any queries please do not hesitate to contact us prior to your arrival.

PREPARING FOR CATERING REQUIREMENTS

What in-house catering services do you provide?

Catering is a personalized service. Please contact us with your guest dietary requirements, number of guests and the date your catering is required. Our caterer will then be in touch to discuss and design and confirm your in-house menu accordingly.

Please note: To book this service, you must have already confirmed your Holiday Shacks booking.

 

PREPARING FOR YOUR INHOUSE PAMPERING TREATMENTS

What in-house pampering services do you provide?

Pampering is a personalized service. Please contact us with your guest requirements, number of guests and the date you would like to book. Our health masseuse and beautician will then be in touch to discuss your personalized requirements further and confirm your booking.

Please note: To book this service, you must have already confirmed your Holiday Shacks booking.

What should I wear for pampering?

Your comfort, safety and privacy is of supreme importance to us - as we want you to relax and have a blissful experience. Wear comfortable clothing where appropriate. For body massages and exfoliations you may like to wear briefs or not - depending on your level of comfort. All our treatments are non-sexual and private parts are covered at all times as tummies, chest areas, or feet may be sensitive, the therapist will ask which areas are to be included or excluded.

What happens when a therapist arrives?

Relax! Depending on the complexity of the treatment - it generally takes at least 15 minutes to set up. Before your appointment the therapist will take a brief medical history and will explain and answer any questions you have regarding the treatment.

Can my children join me for my treatment?

We find that it is best to have children minded if possible, so that you can get the most out of your special pampering time.

If I am pregnant, can I have a spa treatment?

There are several treatments that are wonderful to experience while pregnant (and even have some special benefits such as lymphatic drainage for swollen ankles, relief from aches and pains, and many more) - please don’t hesitate to if phone or email if you have any queries.

How can I make an appointment?

Appointments can be arranged by contacting Holiday Shacks by email or phone at least 7 days prior to arrival at your select Holiday Shacks holiday house. Bookings must be made in advance of your arrival at your Holiday Shacks destination and are recommended to avoid disappointment. Please provide preferred start time and treatments required. If you would like someone you love to experience a treatment, but don’t know their schedule - a gift voucher is a great idea, so they can plan their pampering at their convenience.

A pampering experience is ideal for singles, couples, ladies gatherings, pre-wedding & corporate groups at your Holiday Shacks retreat. Remember there’s nothing better than relaxing in the comfort of your holiday home after a massage!